Refunds & support
No purchases are available on this website.
Checkout is not available. When the promise is shown and accepted at checkout, a qualifying photo-related rejection receives a 100% Photo-Rejection Refund.
Current status
Checkout is disabled, so there are no Verid Photo purchases, charges, deliveries, or refunds associated with this site today.
Operator and contact
Verid Photo is operated by Norvane Systems Ltd.
In this Policy, “Verid Photo,” “we,” “us,” and “our” mean Norvane Systems Ltd. when it operates the Verid Photo website and service. Verid Photo is a brand and service name, not a separate contracting party.
Our support promise
When the paid service opens, Verid Photo will help with photo formatting, validation messages, download and recovery, technical problems, and photo-rejection refund requests. We want the process to be straightforward. You should not need to send a complete submission package, full identity document, or unrelated sensitive material to get help.
The approved reseller and Merchant of Record would handle checkout, billing, transaction lookup, taxes, receipts, payment-method issues, and approved refunds. If Paddle is approved and used, the checkout and receipt would identify the applicable Paddle entity and buyer terms.
100% photo-rejection refund
When this promise is displayed and accepted at checkout, if a receiving organization or its official submission system rejects or requests replacement of the same, materially unmodified delivered photo for a photo-related reason, Verid Photo will refund 100% of the charged Verid Photo order total, including refundable transaction tax.
We will ask only for:
- the checkout email or order reference; and
- a brief explanation and any official rejection or replacement notice that was provided.
Written evidence is not required when the receiving organization gave only an on-screen or verbal reason. Please remove unrelated personal information before sending evidence. We will not require a complete application, full identity document, appeal, resubmission, acceptance of a rework, or proof that the entire application was refused. We may ask one reasonable follow-up question if the photo-related reason is unclear.
A faithful print made from the delivered digital photo may qualify when the rejection is attributable to the delivered image. A printing defect does not qualify under this voluntary promise, although other legal or contractual remedies may apply.
The promise does not apply to an application refusal unrelated to the photo, a different submitted photo, a material customer modification, selection of the wrong document profile, demonstrated fraud, an amount already refunded, or an amount successfully reversed through chargeback. A material modification is a customer change reasonably capable of affecting photo compliance. It does not include automatic compression, recompression, or file handling by the receiving system. An attempted, pending, withdrawn, or unsuccessful chargeback is not by itself an exclusion. Customers remain free to use or modify a delivered result for any lawful purpose, but this promise covers only the same delivered photo or a faithful print. It is a refund remedy, not a guarantee that a photo or application will be accepted.
The refund covers the charged Verid Photo order total, including refundable transaction tax. It does not cover government fees, printing, travel, courier charges, or consequential costs. Paid checkout will not open with this promise until the Merchant of Record supports the workflow. The request period and procedure shown and accepted at checkout will govern the order and will not be reduced by a later processor-policy change. This does not limit a mandatory cancellation, refund, or other right.
Cancellations and other refunds
Verid Photo will honour cancellation, duplicate-charge, non-delivery, materially defective-service, and other remedies required by the approved Merchant of Record's buyer terms or applicable law. If Paddle is approved and used, its current policy describes an unconditional seven-day cancellation right for Canadian purchases. The version and timing shown at checkout will govern that transaction. Approved refunds would be returned by the Merchant of Record to the original payment method.
If Paddle is used, review its current refund policy and buyer terms. The provider versions shown at checkout would govern the payment transaction. If this policy, the Merchant of Record's terms, or applicable law provides more than one remedy, the customer receives the rights that apply; mandatory rights are never reduced by this policy.
Delivery or technical problem
If a paid download, recovery message, or delivered file does not work, contact [email protected] with the checkout email or order reference. Verid Photo would first try to restore delivery or correct the service promptly. A required refund or cancellation remains available where the problem is not resolved.
Photo deletion and refund timing
Deleting a photo does not remove a rejection-refund promise accepted for the order or any mandatory right. If Verid Photo's copy has already been deleted, we may ask for the customer's copy of the delivered result or other minimal information reasonably needed to review the request. Do not send a complete submission package or full identity document.
Verid Photo will submit an approved refund to the Merchant of Record promptly and does not charge a refund-processing fee. The time for a credit to appear depends on the payment processor, payment method, financial institution, and transaction status and is outside Verid Photo's control.
Policy updates
We will publish the final refund and support terms before checkout becomes available. The final terms will be shown before payment.